Privacy Policy
Hazel and Honey – Privacy Policy
Effective Date: 31 July 2025
At Hazel and Honey, we are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website or purchasing from us, you agree to the terms of this policy.
1. What We Collect
We may collect the following types of personal information:
Your name and contact details (email, phone number, delivery address)
Payment information (processed securely via third-party providers)
Order history and purchase preferences
User data collected via cookies and analytics tools (e.g. location, IP address, browser type)
2. How We Collect Information
We collect personal data through:
Order forms on our website
Email correspondence or direct messages (e.g. Instagram)
Newsletter subscriptions
Cookies and third-party tools (such as Google Analytics or Meta Pixel)
3. Why We Collect Your Data
We use your personal information for the following purposes:
To process and deliver your orders
To provide customer support and respond to inquiries
To improve our products, services, and website experience
To send marketing emails (if you've opted in)
To comply with legal obligations
You can opt out of marketing communications at any time by clicking "unsubscribe" at the bottom of our emails or by contacting us directly.
4. Disclosure of Your Information
We do not sell your personal data. We may disclose your information to:
Third-party service providers (e.g. payment processors, shipping carriers)
Marketing and analytics platforms
Legal authorities if required by law
5. Storing and Protecting Your Data
We take reasonable steps to protect your personal data from misuse, interference, loss, and unauthorised access.
Payment data is securely handled by third-party providers (e.g. Shopify, Stripe).
Access to your information is limited to authorised staff only.
We store data on secure servers with SSL encryption.
6. Cookies & Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and collect anonymous usage data. You can disable cookies via your browser settings, though this may impact certain site functions.
7. Access & Correction
You have the right to request access to or correction of the personal information we hold about you. To do so, contact us at hello@hazelandhoney.com.au.
We will respond to all requests in accordance with applicable privacy laws.
8. International Visitors
If you are visiting our website from outside Australia, please be aware that your data may be transferred to and processed in Australia. By using our services, you consent to this transfer.
9. Changes to This Policy
Hazel and Honey may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
